FAQ
Frequently Asked Questions (FAQ)
Welcome to the Wellness Metal FAQ.
We’ve outlined the most common questions below to help ensure a clear and seamless shopping experience. If you need additional assistance, our customer support team is always available.
How long does it take to receive my order?
Orders are typically processed within 1–2 business days (Monday–Friday).
Estimated transit time is 6–8 business days, resulting in an overall delivery timeframe of approximately 7–10 business days from the date your order is placed.
For full details, please review our Shipping Policy.
Do you offer free shipping?
Yes. Free standard shipping is available on all orders within the United States.
Additional details can be found in our Shipping Policy.
Where is Wellness Metal located?
Wellness Metal is a U.S. based brand operating online. We serve customers exclusively within the United States and do not operate a public retail storefront.
What should I do if my order arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 30 days of delivery. Once confirmed, we will arrange a replacement or refund in accordance with our Refund Policy.
Can I cancel my order after placing it?
Orders may be canceled within 24 hours of purchase, provided fulfillment has not begun. To request a cancellation, please Contact Us as soon as possible.
What is your return policy?
We offer a clear and structured return process. Eligibility requirements, timelines, and conditions are detailed in our Refund Policy, which governs all returns and exchanges.
When will I receive my refund?
Once a returned item is received and inspected, approved refunds are issued to the original payment method. Refunds typically appear within 7 business days, depending on your financial institution.
Do you offer warranties or guarantees?
All purchases are covered by a 30-day limited warranty, subject to the terms outlined in our Refund Policy.
How can I contact customer support?
You may Contact Us via email or phone using the contact details listed below. We aim to respond to all inquiries within 1–2 business days.
Do you ship internationally?
At this time, Wellness Metal ships exclusively within the United States.
Do you have a physical retail location?
No. Wellness Metal operates as an online-only store, allowing us to focus on product quality, efficiency, and customer service.
Do you accept bulk or wholesale orders?
Yes. Bulk purchase inquiries are reviewed on a case-by-case basis. Please Contact Us to discuss availability and arrangements.
How do exchanges work?
Exchange eligibility and procedures are governed by our Refund Policy. Please review the policy for detailed instructions before initiating an exchange.
How can I track my order?
Once your order ships, you will receive a confirmation email containing tracking information. You may also track your order directly through the Order Tracking page on our website.
Contact Information
Wellness Metal
Email: info@wellnessmetal.com
Phone: +12523724272
Customer Service Hours
Monday–Friday, 8:00 AM – 7:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.
Address
3820 Taviston Ct, Wake Forest, NC 27587, USA